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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sassy Jackman

September 8, 2025

5  out of  5
rating by Sassy Jackman
"Quick and easy to get a renters policy. Crimson wasa joyous work with and took no time at all!"
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Lakshani Perera

September 5, 2025

5  out of  5
rating by Lakshani Perera
"Crimson is just amazing. She get my policy work finalized at 4.45 pm on a Friday evening."
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judy rawlins

August 25, 2025

5  out of  5
rating by judy rawlins
"Crimson actually managed my account. She was thorough and very patient with me. Because of her, I am glad to be a part of the State Farm Family. Thanks, Crimson !"
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Shawn A. White

August 23, 2025

5  out of  5
rating by Shawn A. White
"Amazing service"
We responded:
"Thanks you for your review. - Stephanie"
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Alicia Treglia

August 15, 2025

5  out of  5
rating by Alicia Treglia
"Wonderful Staff ..... always available to help. Gives me the best rates suited to my needs, making sure i have the best coverage needed. I Would recommend Stephanie Wallace office to anyone who needing Insurance asks me. They're the best."
We responded:
"Thank you so much for your review. We appreciate your business. - Stephanie Wallace"
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Kollandra Byron

August 15, 2025

5  out of  5
rating by Kollandra Byron
"I love Stephanie Wallace and her team! They are very professional and have become a part of our family by keeping us updated on the best quotes for our family! I highly recommend this team for your auto, life and renters insurance needs!"
We responded:
"Thanks so much Kollandra for the wonderful review. We strive to provide good customer service. We appreciate your business."
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Cornelius Edwards

August 12, 2025

5  out of  5
rating by Cornelius Edwards
"The State Farm representative, Crimson, was incredibly patient and walked me through the entire process step-by-step. She consistently returned my calls promptly and made sure all my questions were answered. My experience was absolutely amazing!"
We responded:
"Thanks Cornelius for your excellent review. I am glad that Crimson could provide you with excellent customer service and that she was able to answer all your questions. Thanks for your business - Stephanie Wallace"
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Tiny Design Studio

August 1, 2025

5  out of  5
rating by Tiny Design Studio
"From my initial contact, this agency has provided exceptional customer support, and I was thrilled to receive highly competitive rates. Working with Hillary has been easy, she is truly attentive, and I feel supported by this office—instead of just being treated like a number. I’m so glad I took the time to get another quote for home and auto insurance after my previous provider’s auto rates increased dramatically."
We responded:
"Thanks so much for your review. We are so glad that Hilary could provide with with excellent customer service and that the rates were competitive. We take pride in providing world class service."
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Alvie Coes

July 28, 2025

5  out of  5
rating by Alvie Coes
"Excellent customer service! Very attentive to our needs. Highly recommend...."
We responded:
" Thank you for the kind words, Alvie! We're so glad to hear you had an excellent experience with our team. Providing attentive service is always our top priority, and we truly appreciate your recommendation. If you ever need anything, don't hesitate to reach out! "
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Vincent Fakiyesi

July 23, 2025

5  out of  5
rating by Vincent Fakiyesi
"From the very first day I spoke with a State Farm agent online, I felt truly welcomed. Every interaction has been warm, professional, and respectful. All of my questions were answered with patience and clarity, making the entire process smooth and stress-free. I appreciate the excellent customer service and the genuine care shown by their team. Highly recommended!"
We responded:
"Thanks so much for kind words. We make very effort to make you feel welcome and try to provide a professional experience."
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Joseph Miele

July 21, 2025

5  out of  5
rating by Joseph Miele
"Stephany Wallace’s employees are super pleasant people to deal with. Always"
We responded:
"Thanks so much for your feedback."
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Melissa Connell

July 7, 2025

5  out of  5
rating by Melissa Connell
"Stephanie Wallace State Farm Insurance company is one that I highly recommend. All agents that helped with our car and renter's insurance were so very personable, knowledgeable, kind, and everything was completed quickly. Plan on using them for a homeowner's policy in the future."
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Clanisha Turner

July 2, 2025

5  out of  5
rating by Clanisha Turner
"Hillary and Monique were great!!! Very professional. They both answered all my questions. If you want to speak to a courteous human. Reach out to them they will meet all your insurance needs!! Thanks Ladies!!"
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Kenndra Thompson

June 27, 2025

5  out of  5
rating by Kenndra Thompson
"Tori was great! I highly recommend!"
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Sheila

June 25, 2025

5  out of  5
rating by Sheila
"Zane Watkins, was very helpful in getting my car and home insured."
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Latarius Withers

June 20, 2025

5  out of  5
rating by Latarius Withers
"Crimmison was great. Thank you for everything."
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Jonathan H.

June 18, 2025

1  out of  5
rating by Jonathan H.
"I requested a home insurance quote from State Farm as my previous insurance provider was about to increase my premium. I was contacted by Stephanie Wallace's office and offered a bundle that appeared to be saving me money on both my auto AND my home insurance. There was another close contender, and I was carefully considering if I wanted to give up my Progressive loyalty discount. I finally decided to move forward with State Farm, and everything seemed great. A few weeks later, I received a call asking if my parents lived in my household. I said they lived hours away from me and confirmed they would not be driving my cars. About a week after that, my father called me to tell me he had State Farm mail in my name. I followed up with them to figure out what happened, and it turned out they had put my auto-policy at my parent's address (something I never provided in my request). They later followed up to tell me that my auto premium would be increasing by $360 due to the change of address. When I explained that they had gotten my business through misleading information and that I would have been in a better position if I had taken a different offer, the only suggestion they had was to reduce my coverage. I tried to press them to take responsibility for the next 6-months at least, but they offered no meaningful discounts claiming that they had no options on their end. I did my research and found they they absolutely can create ad-hoc discounts at the agent's discretion as needed, which told me that this was not about their ability but rather about willingness to take responsibility. Considering State Farm's great customer service reputation, I'm surprised at how this was handled. If nothing is done to remedy this before my 6 month policy is complete, I will be looking at least for a different agent - preferably a different insurance company altogether."
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Jacqueline Russell

June 17, 2025

5  out of  5
rating by Jacqueline Russell
"Staff is very professional and very nice. They are prompt and answer all questions with patience and accuracy! Wonderful people to do auto insurance with!! Monique is fabulous! Thanks guys! 😊"
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Gideon Perschke

June 10, 2025

5  out of  5
rating by Gideon Perschke
"They made sure I understood their policies and explained them clear and concisely."
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Gail Kallins

June 2, 2025

5  out of  5
rating by Gail Kallins
"Office manager Tammy responded quickly to my questions. Excellent customer service."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Alvin Sheats

May 30, 2025

5  out of  5
rating by Alvin Sheats
"It was a good service to help with safe driving. State Farm I thank you."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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David Weatherford

May 27, 2025

5  out of  5
rating by David Weatherford
"I recently purchased a Toyota Tacoma and Zane Watkins was amazing throughout the process. Because of the timing it was after hours for Zane, but he stayed in touch with me, knowing that the dealership was funny about the insurance on the vehicle before I could drive off with it. I truly felt like I had a friend during this purchase and he gave good advice"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Angelo Lombardo

May 24, 2025

5  out of  5
rating by Angelo Lombardo
"I worked directly with Tori... Absolutely a top-tier person. Genuinely looked out for my wife and I and went the extra mile for us. HIGHLY recommend"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jonathan King

May 23, 2025

5  out of  5
rating by Jonathan King
"Recently worked with Tori on an out-of-state transfer (renter's, auto) and she was absolutely fantastic! Made the process effortless and walked me through state-by-state differences. Really appreciate making a move from out-of-state easier!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Mae Harris

May 13, 2025

5  out of  5
rating by Mae Harris
"How do I begin to start with the amazing service and experience, I have gotten at this office with there staff! I was with progressive over 15 years I stopped in Stephanies office on the way home one day. Zane was the agent who worked with me. He got me double the coverage on my car with a $0 dollar deductible, life insurance, and home insurance for $125 a month! I was paying over $300 with progressive a MONTH! I have no idea how they were able to insurance me for such a deal, but I am not going to question him. THANK YOU THANK YOU THANK YOU! This young man has such a personality and such a pleasure to work with. It truly feels everyone in this office wants to help and educate. I wish I would have come in to see you sooner Mr. Zane and Mrs. Stephanie!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"